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IMPULSE Wireless

Return & Repair of Devices

Please review the information below before submitting your return or repair request.

Before sending your device

Return Address

Please send all returns to:
IMPULSE Wireless
2/30 Station St
Dundas NSW 2117
Australia

What to include

Please include all accessories related to the item. Remove SIM cards and any personal data or accessory not related to the issue.

Quotation 

A forma quotation will be provided for approval before any repair work commences.

General

Please ensure all information provided is accurate to helps us process your request efficiently.

Terms & Conditions

Repair evaluations fees are non-refundable.

There will be a $30 charge for evaluation of a repair, outside of warranty - which will be deducted from the repair cost if the quote is accepted.

For time and material repairs, Impulse Wireless will provide a formal quotation valid for 30 days.

Detailed quotations incur a fee of $60 ex. GST.

Should you choose not to proceed with repair of the device(s), but wish for the unrepaired device(s) to be returned, you are responsible for postage and freight in addition to the quotation fee. 

Quotation and repair invoices are due on agreed terms or 14 days.

In the absence of acceptance or communication from you within 30 days from date of quotation, we reserve the right to scrap your device(s), with no further claims accepted. 

Transactions will be subject to our General Terms & Conditions & Information collected via this form will be used in accordance with our privacy policy found -> https://www.impulsewireless.com.au/terms-conditions
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Ready to submit your repair?

Complete our online Return of Materials Authorisation form(RMA) and we'll create a support ticket for your request. You will receive a confirmation by email once your request has been submitted.


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If you have any questions about returning or repairing a device, please contact our team.

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